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GRIEVANCE Escalation Matrix
If any of our customer is not satisfied with the resolution provided through by our team members, the customer has the option to escalate the issues to a higher level, as per the escalation matrix given underneath:
• Level 1:
Reach Us: +91 +91 98450 24488
Email us at: support@kokoroinsurance.com
Write to us at:
434, 17th Cross Rd, Sector 4, HSR Layout, Bengaluru, Karnataka 560102
Level 2:
If still not satisfied after level 1. Please escalate the matter to
Principal Officer at:
Level 3:
If after having followed Level 1 and Level 2 your issue remains unsolved, you may approach The Insurance Regulatory Development Authority of India (IRDAI)
http://www.policyholder.gov.in
Ombudsman
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